FAQs
Discover Frequently Asked Questions about Laundry Pickup and Delivery Services.
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Pricing is simple and straightforward. Regular weekly customers are billed at a rate of $2.05 per pound, while “by request” customers are charged $2.15 per pound. Dry cleaning services and large bedding items have pricing determined on a per-piece basis.
We process payments by directly charging your credit or debit card. After each billing cycle, we will send you a comprehensive invoice via email that includes all the details. Additionally, if you prefer, you can opt to receive invoice totals through text messages as well.
We gladly accept various forms of payment, including MasterCard, Visa, Discover, and American Express cards.
We are pleased to inform you that there are no pickup or delivery fees for our services. However, please note that in specific areas where we encounter logistical challenges, there may be service fees applicable.
For Wash and Fold, a minimum order of 15 lbs is required. Dry Clean ONLY orders have a minimum charge of $40.00.
There are no pickup or delivery fees. However, there are service fees in certain areas that we have challenges in servicing.
The minimum order is 15 lbs for wash and fold. There is a minimum charge of $40.00 for Dry Clean ONLY orders.
We’ve put in place email and text reminder tools to help make sure you don’t forget. However, if you do forget to leave your laundry out or cancel the day of pickup, we do reserve the right to charge a $40.00 missed pickup fee to cover costs.
None whatsoever. You can cancel or suspend your account at any time.
As often as you like. Some of our customers tweak their profile prior to every pickup because they have special instructions for us. Other customers set up their preferences when creating their account and then rarely change them.
No problem. Just leave the laundry somewhere we can access it and then log into your account and edit your Pickup/Delivery Instructions. Many customers have us leave their laundry at their back door or in a foyer if they are not home. Whenever possible, please select a drop-off site that’s protected from the elements.
Yes we do sell laundry bags. Our laundry bag are built of 100% nylon and holds up to four loads of laundry (appx. 40 lbs).
**Please note that laundry bag purchases are non refundable.
That depends on your neighborhood. We make every effort to build our routes to make sure you have a consistent and convenient pickup/drop-off time.
Please note that any laundry greater than 40 lbs may require a 2-day delivery. Any laundry greater than 100lbs may require a 3-day delivery.
We prefer you schedule your pickup by 8:00 am the day of your pickup. This allows enough time for the drivers to plan their routes for the day.
Sure. We send all of our customers email and text reminders 24 hours before scheduled pickups.
Contact Customer Service by calling (800)-837-4369 or emailing info@whisklaundry.com. If our drivers are still in your area, we will make every effort to arrange for a pickup.
Absolutely. Many of our customers have Whisk Laundry pickup and deliver to their workplace. Just specify in your laundry preferences the pickup and delivery details.
When the weather’s bad we double-bag your laundry to make sure it’s protected from the elements. We always do our best to protect your laundry however, we cannot be responsible for laundry that is lost or damaged by the weather after it’s dropped off at your home. Please review the terms and conditions for more details.
However rare this is, it can happen. If there is a storm or other natural occurrences, we will return your laundry to you as soon as it’s safe to for our drivers to do so. We will keep you updated to any changes via phone, email and/or text.
You can expect your laundry to be returned the very next day after we pick it up.
Please note that any laundry greater than 50 lbs may require a 2-day delivery. Any laundry greater than 100 lbs may require a 3-day delivery.
We recommend that your pickup/drop-off location be protected from the elements if possible. Most customers have us leave their laundry on a front or back porch, in a garage or with their building manager. We also use common sense and watch the weather. If a hurricane or blizzard is coming, we’ll contact you and make alternate plans.
If you’re going to be away just log into your account and place your account on “Vacation Hold” until you return.
Absolutely. Just log into your account and adjust your notification settings.
Absolutely! You have full control over how your laundry is done. Choose the water temperature, the type of detergent, and whether you like fabric softener or not. You can also tell us how you want your clothes dried and folded.
No. We wash and dry our customers’ laundry individually in separate machines.
Simple. Just log in to your account and update your Laundry Preferences adding a note in the “Laundry Instructions” or “Folding Instructions” field. Our employees check your personal laundry profile for any changes every time they process your laundry.
No, we do not offer air drying at this time.
While we are known for our high quality care, mistakes can happen. If we lose or damage an article please notify customer service within 48 hours of the laundry being returned to you. Unfortunately we cannot be responsible for laundry that is lost or damaged by the weather after it’s dropped off at your home. Please review the terms and conditions for more details.
We do our best to accommodate every request. If there’s something special we need to know just log into your account and update your laundry and folding instructions.
Yes, we do wash bedding items.